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SHIPPING & RETURNS

SHIPPING POLICY

We process and ship orders Monday through Friday (excluding major US holidays). All orders are handled with extreme care and shipped in climate-controlled packaging to protect formulation potency.

  • Standard Domestic Shipping (US): 3–5 business days via USPS / UPS ($5.99 flat rate or FREE on orders over $50).

  • Express Shipping (US): 1–2 business days via UPS Next Day / 2nd Day Air (calculated at checkout).

  • Processing Time: Orders placed before 12:00 PM EST are processed same-day. Orders placed after 12:00 PM EST or on weekends will be processed the next business day.

  • Order Tracking: As soon as your order ships, you will receive an automated email with your tracking link to monitor delivery status in real-time.

Return & Refund Policy

Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return process within 30 days of order delivery.

  • Return Window: Eligible items must be returned within 30 days of receiving your package.

  • Condition: Due to strict health and hygiene standards for skincare, haircare, and cosmetics, returned items must be unopened, unused, and in their original packaging.

  • Damaged or Incorrect Items: If an item arrives damaged, defective, or incorrect, please email us within 48 hours of delivery at support@gecomerce.com with photo evidence, and we will issue a free replacement or full refund immediately.

  • How to Initiate a Return:

    1. Contact our support team at support@gecomerce.com with your Order Number and reason for return.

    2. Our team will review your request and provide return shipping instructions.

    3. Once received and inspected at our fulfillment center, refunds are processed back to your original payment method within 5–7 business days.

RETURN & EXCHANGE POLICY

We want you to love your beauty routine! If a product isn't the right fit for you, we are here to help with straightforward returns and hassle-free exchanges within 30 days of delivery.

1. Exchanges

We understand that choosing the right skincare product or shade can be tricky.

  • Unopened Products: Unopened and sealed products can be exchanged for store credit or another item of equal value within 30 days.

  • Damaged or Incorrect Items: Received the wrong item or a damaged shipment? Email us within 48 hours of delivery at support@gecomerce.com with photos, and we will send a replacement at no extra cost.

2. Returns & Refunds

  • 30-Day Return Window: You may return eligible items within 30 days from the date your package was delivered.

  • Condition Criteria: Due to strict health, hygiene, and safety regulations for cosmetic products, returned items must be unopened, unused, sealed, and in their original packaging.

  • Refund Process: Approved refunds are processed back to your original payment method within 5–7 business days after our fulfillment team inspects the returned package.

  • Return Shipping Fees: Return shipping costs are the responsibility of the customer, except in cases where the item was sent damaged, defective, or incorrectly by our team.

3. Non-Returnable Items

For safety and health reasons, the following items cannot be returned or exchanged once opened:

  • Opened skincare, haircare, and cosmetic products.

  • Fragrances with broken seals.

  • Digital Gift Cards or promotional final-sale items.

4. How to Start a Return or Exchange

  1. Contact our support team at support@gecomerce.com with your Order Number and the item(s) you wish to return or exchange.

  2. Our team will provide step-by-step instructions and the return authorization address.

  3. Once received and approved, we will ship your exchange item or issue your store credit/refund immediately.

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